Effective Listening Foundation Course

There is a growing recognition of the need for and value of talking therapies in today’s world and listening is foundational to that. Yet often within communication skills training, listening does not seem to receive an appropriate level of attention. Listen Well Scotland seeks to redress that balance because of its conviction of the importance of listening for life, health and community.

This 2 day tutor-led course teaches the skills of listening more effectively to others and to self.

It aims to contribute to the Quality Strategy Ambition of Safe and Effective Person Centred Care and to complement NHS KSF (Oct 2004) dimensions on communication and promotion of health and well-being.


By the end of the course participants will be able to:

  • Analyse the challenges of listening within the world of communication today
  • Demonstrate a basic knowledge of a specific approach to active listening
  • Relate this knowledge of listening in everyday situations
  • Use the skills learned in reflective practice
  • Recognise the issues of equality and diversity in listening
  • Produce and respond to oral and written communication based on the course material
  • Work alone or with others on designated activities with minimum supervision

The teaching is interactive and includes presentations, discussions and listening practice in pairs. Rather than using role play as a learning tool, participants will be invited to draw on and share aspects of their own life’s experience within a safe and confidential environment.

Importantly this course offers “time for you.” The course will also provide the opportunity to;
  • understand the importance of listening to ourselves in balancing demands
  • recognise less helpful patterns of listening in yourself
  • explore listening in the context of life’s changes, illness, bereavement and loss, difference
  • reflect that good listening is difficult

Credit Rating

This course also provides participants with the opportunity to gain a credit rating of 10 credits at SCQF Level 5 (Edinburgh Napier University) by attaining the required standard on the additional component of both practical and written assessments.

For further information contact maureen@listenwellscotland.org.uk 

The course will particularly benefit those who have responsibility for the care of others
  • NHS staff and care homes workers
  • Guidance teachers
  • Volunteers in the Third Sector  
Course Dates
When:Saturday, February 17 , Saturday, February 24

​Crocus Group ,Unit 10, 20 Carsegate Road, North Carsegate Road Inverness IV3 8EA


When:Saturday, April 14 , Saturday, April 28
Where:The Mission Hall
 St Matthews Church of Scotland
 Tay Street
  Perth PH1 5TF